Return Policy

GhanaTRVL is a travel discovery platform developed and operated by the I-TRVL Group, part of Strategical Online BV. These policy pages explain what information we collect, why we collect it, and how it is used when you visit GhanaTRVL.com or interact with our services. It also covers the Terms and Conditions, the EULA and the shipping and return policies for our GhanaTRVL Shop.

At GhanaTRVL, we strive to provide exceptional products and customer service. Our returns policy is aligned closely with the policies of our fulfilment partners, such as Printful and Printify, to ensure transparency and clarity for our valued customers.

1. Print-on-Demand Products:

Please note that many of our products are printed on demand, meaning they are custom-made specifically for you when you place an order. Due to the personalized nature of print-on-demand items, we are unable to accept returns or exchanges for items ordered in the wrong size, color, or style. We strongly recommend reviewing the size charts provided on our product pages before placing your order to ensure a perfect fit.

2. Eligibility for Returns:

Returns are accepted for non-print-on-demand items or items damaged or with clear printing defects within 30 days of the delivery date.
To be eligible for a return, the item must be unused, in its original condition, and with any tags still attached.

3. Return Process:

Contact Customer Support: Before initiating a return, please contact our customer support team at [email protected] to request a return authorization providing the date of purchase and an image of the damaged or misprinted product.

Return Authorization: Once your return request is approved, you will receive instructions on how to proceed with the return.
Packaging: Please securely package the item(s) you wish to return, including any original packaging materials.
Return Shipping: You will be responsible for covering the cost of return shipping, unless the return is due to a mistake on our part or a defective item.
Shipping Address: Ship your return to the address provided by our customer support team.
Inspection: Once we receive your returned item, our team will inspect it to ensure that it meets our return eligibility criteria.
Refund: Upon approval, we will process your refund to the original payment method used for the purchase or provide you with credit for use in the shop.

4. Refunds:

Refunds will be issued for the purchase price of the item(s) returned, excluding any shipping costs.
Please allow up to 7-10 business days for the refund to be processed and reflected in your account, depending on your payment provider's policies.

5. Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund.
We may require photo evidence of the damaged or defective item for our records.

6. Questions or Concerns:

If you have any questions or concerns regarding our returns process, please don't hesitate to contact our customer support team at __SHOP_EMAIL__.
We're here to assist you and ensure that your shopping experience with GhanaTRVL is nothing short of exceptional.

7. Note:

Please review the returns policies of our fulfilment partners, Printful and Printify, for additional information and terms specific to their services.